No two collections are alike, making every order a one-of-a-kind experience.
👀 Keep an eye out for hidden Lucky Ladybugs, Lucky Horseshoes and Mystery Gold Letters - they’re hiding extra special surprises! 👀
BEGIN YOUR LUCKY ADVENTURE
Monthly Prize Draw
Shop with us for your chance to win this beautiful home decor/kitchen gift set valued at over $150. Every qualifying purchase throughout October automatically enters you into the draw.
Please Note: Each month, a new featured product will be revealed, with the winner selected at the end of the month.
✨ FREQUENTLY ASKED QUESTIONS ✨
What is the process?
Every order is carefully curated through our fun, glitter-filled system.
There are 50 glitter-filled lucky charms, each hidden inside scrolls that correspond to a unique premium product, for example, a purple glitter-filled lucky charm might reveal a Hemp Exfoliation & Cotton Wash Set.
Some scrolls contain extra special surprises:
Lucky Ladybug - Reveal a Lucky Ladybug and you’ll receive not one, but two premium lucky charm products, plus our exclusive lucky ladybug gift. Limited to one lucky ladybug gift per order.
Mystery Gold Letters - Collect the hidden gold letters to spell L-U-C-K-Y and you’ll win a Ferrero Rocher chocolate gift box, a lucky pouch, plus a golden scratch ticket valued at over $15. Limited to one prize per order.
Gold Star - Reveal a Gold Star to unlock a lucky charm pick, allowing us to choose your favourite things or must have items.
Lucky Dips - There are over 30 Pink Lucky Dip Balls, each hiding a quality, unique item, that are chosen completely at random, as part of each collection.
Luxury Treasures - Indulge in one of our exclusive Luxury Treasures, featuring beautifully handcrafted pieces by The Lucky Charm Co. alongside exquisite finds from talented Australian makers and small businesses.
Lucky Spin - Add a Lucky Spin to your order for an extra touch of excitement. Your prize will be revealed with your collection. If you win a luxury treasure, The Lucky Charm Co. will contact you to confirm available options. Limited to one lucky spin per order. Please Note: Due to TikTok’s community guidelines and platform restrictions, we’re unable to film Lucky Spins. However, we’ll happily record your Lucky Spin separately and send the video directly to you. Please let us know in the ‘Special Instructions’ section at checkout if you'd like us to do this.
TikTok - To share the excitement, all orders are showcased on TikTok, unless you advise otherwise.
Can I request a colour theme?
Yes! Selecting a colour theme adds another layer of excitement, making your surprise collection even more fun & personalised.
Colour themes include:
Coastal Calm - blues, neutrals, white
Sage & Stone - soft greens & beiges
Cotton Candy Sky - pink, blue & purple
Retro Sunset - oranges, yellows & reds
After Dark - black, shadowy blues
Please choose two different colour themes, and we’ll do our best to match your products to your selected colours.
What is the order policy?
To order, please make your selection, including your preferred colour themes, gold or silver jewellery finish, your favourite things or must-have items and up to three premium lucky charm products you’d like excluded. If you wish, include a lucky spin or one of our luxury treasures.
Please provide further personalisation requests in the ‘special instructions’ section at checkout, such as if your order is a gift for someone special or if you’d prefer not to have your order featured in a TikTok video.
Please review your order carefully before completing your purchase, as orders cannot be modified or cancelled once placed.
Please allow up to 2 weeks for processing.
Please Note: Your order may contain skin care products, body care products, beauty products or personal care products. Individual reactions may vary, so please patch test before use. The Lucky Charm Co. is not liable for any irritation or adverse reactions. Some items in your order may also contain small parts. Adult supervision is required for children under the age of 5.
What is the shipping, return & refund policy?
Shipping Policy:
Shipping destinations are limited to Australia.
Standard shipping rates apply.
Orders ship from Brisbane, QLD, Australia.
If tracking is available, the tracking number will be emailed once your order ships.
After your order has been processed, please allow 2-6 business days for delivery.
Please ensure your address and telephone number are correct to avoid any delivery issues.
The Lucky Charm Co. is not liable for stolen, lost or delayed goods once your order has shipped.
Return & Refund Policy:
All purchases are final. We do not accept returns or issue refunds based on personal preference, change of mind or individual expectations.
Please inspect your order upon receipt. Any defective or damaged items must be reported within 48 hours of delivery, so that we can evaluate the issue and make it right. Please email info@theluckycharmco.com with your order number and clear photos. If legitimate, we will replace the item ASAP or offer a refund for the particular item.
This policy does not affect your rights under Australian Consumer Law.
Do you offer PR packages or collaboration opportunities?
Yes, we offer PR packages. For collaboration enquiries, please contact us via email.
In addition, as passionate supporters of small businesses, we’re currently on the lookout for local makers and creators who are keen to expand their reach. If that sounds like you, we’d be delighted to potentially showcase your amazing products within our luxury treasures range.