What is the process?
Every order is carefully curated through our fun, glitter-filled system.
There are 42 glitter-filled lucky charms, each hidden inside scrolls that correspond to a unique premium product, for example, a purple glitter-filled lucky charm might reveal a Hemp Exfoliation & Cotton Wash Set.
Some scrolls contain extra special surprises:
Golden Key - Reveal a Golden Key to unlock a mystery gift valued at over $15. (Limited to one prize per order)
Lucky Ladybug - Reveal a Lucky Ladybug and you’ll receive not one, but two premium lucky charm products, plus our exclusive ladybug gift bag.
Mystery Gold Letters - Collect the hidden gold letters to spell L-U-C-K-Y and you’ll win a lucky pouch, plus a golden scratch ticket valued at over $15. (Limited to one prize per order)
Pink Heart Gemstone - Reveal a Pink Heart Gemstone to unlock a lucky charm pick, allowing us to choose your favourite things or must have items.
Lucky Dips - There are 22 Lucky Dip Balls, each hiding a quality, unique item, that are chosen completely at random, as part of each collection.
The Grand Collection Bonus - If you purchase the grand collection, you will receive a FREE mystery gift valued at over $15. Your mystery gift will be chosen completely at random, through our fun lucky dip system.
The Ultimate Collection Bonus - If you purchase the ultimate collection, you will receive a FREE luxury gift valued at over $30. Possible luxury gifts include: Authentic Disney/Pixar Plushie or Ceramic Mug, Designer Perfume, Designer Shoulder Bag, Large Stylish Water Resistant Beach Bag, Handmade Acacia Wood Charcuterie Board with Handle, 16oz Glitter Snow Globe Tumbler by Petal & Pip Design Co. Luxury gifts vary in style and design. Please note your preferred option in the ‘special instructions’ section at checkout, and we'll do our best to accommodate your selection.
Lucky Spin - Add a Lucky Spin to your order and your prize will be revealed together with your collection. Prizes range in value from $15-$40. Possible lucky spin prizes include: 2 Premium Lucky Charm Products, 3 Lucky Dip Balls, 1 Luxury Item or a $25 Gift Voucher. (Limited to one lucky spin per order)
TikTok - To share the excitement, all orders are showcased on TikTok, unless you advise otherwise.
Can I request a colour theme?
Yes! Selecting a colour theme adds another layer of excitement, making your surprise collection even more fun & personalised.
Colour themes include:
Monochromatic - shades of one colour
Coastal Calm - blues, neutrals, white
Sage & Stone - soft greens & beiges
Cotton Candy Sky - pink, blue & purple
Retro Sunset - oranges, yellows & reds
After Dark - black, shadowy blues
Sparkle Party - shimmer shades
Please choose two different colour themes, and we’ll do our best to match your products to your selected colours.
What is the order policy?
To order, please make your selection, including your preferred colour themes, gold or silver jewellery finish, your favourite things or must-have items and up to three premium lucky charm products you’d like excluded. If you wish, include a lucky spin.
Please provide further personalisation requests in the ‘special instructions’ section at checkout, such as your choice of luxury gift (if applicable), if your order is a gift for someone special or if you’d prefer not to have your order featured in a TikTok video.
Please review your order carefully before completing your purchase, as orders cannot be modified or cancelled once placed.
Please allow 7-10 business days for processing.
Please Note: Your order may contain skin care products, body care products, beauty products or personal care products. Individual reactions may vary, so please patch test before use. The Lucky Charm Co. is not liable for any irritation or adverse reactions. Some items in your order may also contain small parts. Adult supervision is required for children under the age of 5.
What is the shipping, return & refund policy?
Shipping Policy:
Shipping destinations are limited to Australia.
Standard shipping rates apply.
Orders ship from Brisbane, QLD, Australia.
If tracking is available, the tracking number will be emailed once your order ships.
After your order has been processed, please allow 2-6 business days for delivery.
Please ensure your address and telephone number are correct to avoid any delivery issues.
The Lucky Charm Co. is not liable for stolen, lost or delayed goods once your order has shipped.
Return & Refund Policy:
All purchases are final. We do not accept returns or issue refunds based on personal preference, change of mind or individual expectations.
Please inspect your order upon receipt. Any defective or damaged items must be reported within 48 hours of delivery, so that we can evaluate the issue and make it right. Please email info@theluckycharmco.com with your order number and clear photos. If legitimate, we will replace the item ASAP or offer a refund for the particular item.
This policy does not affect your rights under Australian Consumer Law.
Do you offer PR packages or collaboration opportunities?
Yes, we offer PR packages. For collaboration enquiries, please contact us via email.
In addition, as passionate supporters of small businesses, we’re currently on the lookout for local makers and creators who are keen to expand their reach. If that sounds like you, we’d be delighted to potentially showcase your amazing products within our mystery or luxury gift range.